FREQUENTLY ASKED QUESTIONS

Ordering from ELMNT is simple and seamless:

1. Go to the Shop section on our website
2. Choose your preferred collection
3. Select your item, size, and quantity
4. Choose your preferred checkout option:

Add to Cart - if you want to continue browsing more products
Buy It Now - to proceed directly to checkout

5. Enter your contact information
6. Provide your delivery details
7. Complete your payment

Once your order is successfully placed, you will receive a confirmation via email containing your order details.

Yes. Orders may also be placed through our official Facebook page: Facebook

Please ensure that you are transacting only with our verified page:
https://www.facebook.com/elementphofficial

All items for the soft launch are offered on a pre-order basis.

Your order secures your piece, and production begins after the order window closes. This approach allows us to maintain quality and avoid overproduction.

Yes. Each release is produced in limited quantities.

Orders will close once capacity is reached. Availability is not guaranteed beyond the release window.

Yes. A confirmation email will be sent once your order is successfully placed.

This email includes your order summary, selected items, and checkout details. Please ensure your email is entered correctly during checkout.

Orders are considered final once placed.

Requests for cancellation or modification may be reviewed only if the order has not yet entered processing. Approval is not guaranteed.

Yes. Selecting Add to Cart allows you to continue browsing and build your order.

If you prefer to proceed immediately, you may select Buy It Now to be redirected directly to checkout.

We work with trusted logistics partners such as LBC Express and J&T Express Philippines to ensure reliable and secure delivery of your orders.

The assigned courier may vary depending on your location and operational availability.

Your assigned courier will be indicated in your shipping confirmation email, along with your tracking number.

Once your order has been shipped, you will receive a tracking number via email.

You may use this tracking number on the courier's official website to monitor your delivery status.

Shipping timelines depend on the product type:

• Pre-order items - production begins after the order window closes, and shipping will follow once completed
• On-hand items - processed and shipped within a few business days

Products marked with a "Pre-Order" label are made-to-order.

If an item does not have this label, it is considered on-hand and ready for processing.

Once shipped, estimated delivery times are:

• Metro Cebu: 1-3 days
• Outside Metro Cebu: 3-7 days

Delivery times may vary depending on courier operations and location.

Yes. A shipping confirmation email will be sent once your order has been dispatched, including your tracking details and assigned courier.

Delays may occur due to high demand or courier-related issues.

We recommend tracking your order using the provided tracking number. For further assistance, you may contact us directly.

The courier may attempt redelivery. In some cases, the package may be returned after multiple failed attempts.

We accept returns and exchanges within 30 days from the date of purchase, subject to the conditions below.

Requests beyond this period will no longer be accommodated.

To be eligible, you must provide:

•A valid e-receipt or proof of purchase
•The item must have original tags attached

Items without proof of purchase or missing tags will not be accepted.

Items must be returned in their original condition:

•Unworn
•Unwashed
•Free from stains, damage, or alterations
•With original packaging (if applicable)

We reserve the right to decline items that do not meet these standards.

We accept requests for:

•Defective or damaged items
•Incorrect items received
•Size-related concerns (subject to availability)

All requests are subject to evaluation and approval.

Please contact us with the following details:

•Order number
•Clear photos of the item
•Description of your request

Our team will review your request and provide further instructions.

•If the issue is due to a defective or incorrect item, we will assist accordingly
•For size exchanges or other approved cases, shipping fees may be shouldered by the customer

Refunds are not guaranteed and are subject to review. Approved cases will be processed accordingly.

Items purchased on sale or during limited releases may not be eligible for return or exchange unless defective.

Each product includes a size guide to help you select the best fit. We recommend reviewing the measurements before placing your order.

ELMNT pieces are generally designed with a relaxed to oversized fit, depending on the collection.

For a more structured or fitted look, you may size down.
For a looser silhouette, you may stay true to size or size up.

If you are between sizes, we recommend choosing based on your preferred fit:

•Size down for a cleaner fit
•Size up for a more relaxed look

Not always. Fit may vary slightly depending on the design, fabric, and intended silhouette of each collection.

Size changes are not guaranteed once an order is confirmed. Please review the size guide carefully before checkout.

You may request an exchange in accordance with our Returns & Exchanges policy, subject to availability and approval.

We accept a range of secure payment options, including:

Credit and debit cards
GCash
Maya (formerly PayMaya)
Other available digital payment methods at checkout

Available options may vary depending on your location and checkout settings.

Payment is processed immediately upon checkout.
Your order will only be confirmed once payment has been successfully completed.

Yes. All transactions are processed through secure and trusted payment gateways to ensure your payment information is protected.

Yes. An e-receipt and order confirmation will be sent to your registered email after successful payment.

Orders are only confirmed once payment has been completed.
We do not reserve items without successful checkout.

At this time, only one payment method can be used per transaction.

For inquiries, support, or concerns, you may reach us through the following channels:

Email: contact@elementph.com

Live Chat: Available on our website for real-time assistance

We also respond to messages through our official social platforms.

Yes. You may also contact us through our official page on Facebook.

Please ensure you are messaging our verified account:
https://www.facebook.com/elementphofficial

Live chat is available during selected hours on our website. Availability may vary depending on demand and operational hours.

Live Chat: Real-time, depending on availability
Email & Socials: Within 24–48 hours during business days

Response times may vary during release periods.

You may contact us for:

Order concerns
Shipping updates
Returns and exchanges
Collaboration inquiries
General questions about ELMNT

Yes. We are open to collaborations that align with the vision and identity of ELMNT.

We consider collaborations across:

Creators and influencers
Photographers and creatives
Brand partnerships
Events and activations

All collaborations are carefully reviewed to ensure alignment with our brand direction.

For collaboration inquiries, please reach out to us at:

contact@elementph.com

Include relevant details such as your profile, proposal, and any supporting materials.

Due to the volume of inquiries, only selected proposals will receive a response.